Are You Losing Customers
In The Gaps You Can't See?
Most businesses don't lose customers because of a bad product. They lose them in the invisible friction between marketing, sales and service.
In 3 days, learn to map your real buyer journey, spot every drop-off, and deploy human-centered AI touchpoints that win customers back — before your competitors do.
Pay little to no cash with SkillsFuture Credits, UTAP & PSEA.
Trusted by the Professionals & Teams From 0+ Organizations
Why Are Your Best Leads
Going Cold?
You spent money acquiring them. Then they vanish — somewhere between the ad click and the sale. Here's where it usually breaks.
- Leads wait hours for a reply. By the time someone follows up, they've already booked your competitor.
- Marketing, sales & support live in silos. No one sees the full journey, so no one owns the drop-off.
- One-size-fits-all messaging. Every prospect gets the same generic email and ignores it as spam.
- Replies in seconds. WhatsApp AI bots qualify and book leads the moment they show intent.
- One visual blueprint. Map every touchpoint from stranger to advocate, with data, not guesswork.
- Personalization at scale. Human-centered AI tailors every message to persona & intent.
Which side do you want your business to be on next quarter?
Hear It Straight From
Our Graduates
Real Singapore SMEs. Real results. Press play — it's only a minute.
Imagine If Every Lead
Felt Personally Guided.
That's what a mapped, automated customer journey does. Here's the transformation you'll walk away able to build.
AI engages in seconds, not hours — while your team sleeps.
Automated nurturing & booking removes manual follow-up drudgery.
One blueprint everyone in your team finally understands.
Not Theory.
Live Assets You Build.
This is 24 hours of hands-on building — not a lecture. You leave with working tools you can deploy on Monday morning.
Your Own Customer Journey Map Canvas
Empathy maps, persona profiles & a visual touchpoint blueprint tailored to your industry.
WhatsApp AI & Automation Workflows
Live hands-on automation setup — instant lead qualifying, auto-booking, and FAQ bots.
Inbound Content & Nurturing Prompt Library
Ready-to-use AI prompts for persona-specific emails, landing copy & sales scripts.
Manual Journey vs.
AI-Mapped Journey
| The Question | Without This Course | After This Course |
|---|---|---|
| How fast do leads get a reply? | Hours or days | In seconds, 24/7 |
| Can you see the full journey? | No, it's siloed | Yes, one visual map |
| Is follow-up personalized? | Generic mass blasts | Per-persona AI messages |
| Does it scale without hiring? | No, it needs headcount | Yes, automation scales |
Is This Course
Speaking To You?
If any of these sounds like you, the next 3 days will change how your business converts.
Running an SME but growth has stalled?
Build scalable trust systems that convert consistently, without hiring a huge team.
Leads come in but sales can't close them?
Align marketing directly with sales touchpoints using real-time CRM triggers & nurturing.
Customers buy once, then disappear?
Plug churn gaps, automate onboarding, and turn one-time buyers into repeat advocates.
What If Cost Wasn't
The Reason You Said No?
Singapore Citizens & PRs get SSG funding, SkillsFuture Credit & NTUC UTAP. Most learners pay little to no cash.
Subsidy & Fee Calculator
Calculate your exact out-of-pocket course fees after Singapore Govt Funding
Your Individual Learner Credits
- SkillsFuture Credit (SFC): Singaporeans aged 25+ can use their SFC to fully offset remaining fees.
- NTUC UTAP: 50% extra rebate, up to $500/yr (Individual learners only).
- Post-Secondary Education Account (PSEA): Singaporeans aged 21–31 can use their PSEA to offset remaining fees.
*Most Singaporeans pay little to no cash via SkillsFuture Credits, UTAP & PSEA.
Claim Subsidies Now
Charmain Tan
FOUNDER OF QD ACADEMY & ENGAGES.AI
Charmain Tan is an acclaimed sales strategist, business coach, and AI enablement educator who built her first tech venture in Sweden before training 2,000+ leaders across 1,000+ SMEs / Companies in Singapore and Southeast Asia in digital sales transformation and customer experience automation.
She'll lead the hands-on class, drawing on practical experience applying AI across customer journey mapping, persona generation, and touchpoint automation — helping marketers and Customer Experience teams build smarter journey maps, nurture leads on autopilot, and lift conversion with AI-driven customer experience strategy.
"AI isn't about replacing human connection — it's about amplifying trust and eliminating friction at every stage of your buyer's journey."
Frank Ho
FOUNDER OF EPICNGAGE MEDIA • AI STRATEGIST & PRACTITIONER
Frank Ho is an AI strategist & practitioner, digital marketing strategist, entrepreneur, and WSQ-accredited trainer with over 10 years of practitioner experience. As Founder of EpicNgage Media, he applies Generative AI, prompt engineering, and Agentic AI workflows to business reporting, data visualisation, marketing, and productivity.
He has delivered hands-on AI training for organisations including IPOS and ETIKA, and consulted with over 1,000+ SMEs (ICanRead, JP Pepperdine Group, Epitex, Jean Yip) and 30+ MNCs (iFAST, SUTD, Dell, Fedex, P&G, Richemont Group), combining real-world AI implementation with deep digital marketing performance expertise.
"Practical AI delivers real business value through automated workflows that save hours every single day and tangibly scale revenue."
What Past Participants
Actually Said
“Great 3-day AI course with practical, engaging, and packed with useful knowledge that I can immediately apply in my work. Highly recommended!”
Jordan Yuen
AIA
“Charmaine has been a very hands on and detailed trainer. She helps us understand and patiently explains and troubleshoot for us whenever we encounter an issue. Her knowledge of AI is definitely like a well of experience that we have so much to learn from her.”
Chen Zhideng
Prudential
“The class is very insightful and I got a lot of valuable knowledge. This course directly improved our CRM system so customers have a seamless journey throughout our service.”
Meng Yao
Mason & Co Pte Ltd
“Learning about AI and automations in this course helped us increase operational efficiency and reduce manual workload significantly in our business.”
Ashley
Math Classroom Pte Ltd
“Found so many innovative AI solutions and tools that can help us as marketers to follow up with leads automatically and close more sales.”
Jenelle
Kenneth & Co
Apply / Inquire for Next Intake
Fill in your details below. Our course consultant will send you the registration confirmation via WhatsApp and guide you on your SFC / SFEC / UTAP / PSEA / EIS / Absentee Payroll funding options.
Still Have
Questions?
Is this AI customer journey mapping course suitable for marketers without coding experience?
Yes, this course is designed for marketers, Customer Experience teams, and business owners. No prior AI or coding experience is required, as the curriculum focuses on practical application rather than technical development.
Is this course suitable for marketing managers and customer success teams?
Yes, it serves both strategic leaders and hands-on teams. Marketing managers learn to map the end-to-end buyer journey and set data-driven engagement targets, while customer success and account managers focus on automating follow-ups and streamlining response workflows.
Can AI automate customer engagement and follow-up workflows?
AI streamlines repetitive engagement tasks such as lead qualification, message routing, and follow-up scheduling. You can use Generative AI to draft on-brand replies, trigger automated sequences across WhatsApp, Meta and Email, and align outreach with your buyer persona. However, AI doesn't replace human relationships - it keeps a human in the loop so every customer still gets a genuine response.
Will I actually use an AI tool during the course?
Yes. You will work directly with Generative AI tools throughout the workshop to build a real customer journey map and automation workflow for your own business.
What are the main AI and automation tools used in this course?
You will primarily work with tools such as ChatGPT, Claude, Miro, Gemini and WhatsApp to map your customer journey, automate multi-channel engagement, and run a connected email and chat funnel.
Can I attend the course using an iPad or tablet?
A laptop is required. Mobile operating systems and tablets lack the desktop browser features necessary to build complex AI workflows and execute automation scripts smoothly.
Am I eligible for SkillsFuture Credit (SFC)?
All Singapore Citizens aged 25 and above can use their opening $500 SkillsFuture Credit to offset remaining course fees after SSG subsidies.
Can I combine SkillsFuture Credits with NTUC UTAP?
Yes! NTUC members enjoy UTAP 50% unfunded course fee support (up to $500/year). Apply SkillsFuture Credit first, and UTAP reimburses up to 50% of the remaining balance upon course completion.
What is the course format and prerequisite?
The course runs over 3 days (24 hours total) with hands-on project work. Participants should be aged 21+, have basic computer literacy, and basic working knowledge of sales/marketing principles.
Do I really pay little to no cash?
For most Singapore Citizens, combining 70% SSG subsidy + SkillsFuture Credit + UTAP brings out-of-pocket cost down dramatically — many pay little to no cash. Use the calculator above to see your exact figure.
Your Competitors Are Already Mapping Their Journey.
Are you still guessing — or are you building it?
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